REPORTING: Scheduling Supervisor/Lead
Position Overview:
Outcomes Health assists health care providers in the review and/or auditing of medical record data. The Onsite Acquisition Specialist contacts medical facilities to request a medical record review via the deployment of an onsite reviewer. This position operates within an outbound call center environment and is driven by daily goals and project deadlines.
The successful candidate will have experience in a fast paced, goal oriented, outbound call center environment (customer service/sales). Experience in dispatching personnel for various services is a plus but not a requirement.
Hours and Work Schedule: 8 to 10 hour shifts ranging from a start time of 8:30AM to 11pm based on project needs.
Job Responsibilities:
- Contact by phone all assigned medical offices/facilities for the following:
- Validation of demographic data for the medical provider’s location
- Confirmation of the presence of the requested chart(s)
- Scheduling of a field staff representative to go onsite for retrieval
- Managing the calendars of 7 to 12 field staff representatives, ensuring that their work week is fully maximized based on their hourly production rate/availability
- Research and resolve any scenario when a medical record is not available or demographic data is not correct
- Document site interaction within our scheduling software
- Compliance with all company policies and management instructions
- Participate in ongoing training
- Other responsibilities and duties as assigned
Qualifications:
- Ability to provide problem resolution and deal with irate customers
- Ability to multi-task
- Ability to clearly communicate both orally and written
- Ability to work under stress and adapt to change
- Must be flexible as daily duties can change during the duration of a project
- Must be upbeat, self motivated, energetic and detail oriented with the ability to schedule their assigned offices
- Must be computer literate with the ability to type a minimum of 30WPM
- Working knowledge of Microsoft Excel and word
- Ability to navigate via internet search engines (i.e. Google/Bing/Yahoo)
- Ability to respond to clients objections and effectively schedule the receipt of medical records
- Ability to clearly explain the purpose of site reviews over the telephone to provide offices
- Ability to balance productivity for required phone contacts and complete required administrative work
- Ability to prioritize tasks based upon managements’ direction
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